Service Center

Service Center

 

Pre & After Sales Service

If you need anything else, please contact Jeff Zeng freely for help.

As a 7000m2 factory with 100+ staffs working deeply in the laser industry since 2008, we survive and grow based on good quality, we promise good lasers for each order.

A good laser should has :

  • Very good white balance :
    Each laser emits pure white color. If many lasers emit white color at the same time, they will emit the same pure white color (bad lasers will emit "colorful" colors). See the videos of our lasers filmed in our factory:
    Video 1 : Auto White Balance Test
    Video 2 : Production Test 1
    Video 3 : Production Test 2
  • Small divergence :
    Small / narrow / tight beam means good beam quality, our Revolution series & Waterproof series have 1.0mrad divergence, the small beam can make fine animation, especiallly for long distance, we have many good feedback from clients (bad lasers have 1.5mrad or even 2.0mrad, very big / fat beam).
  • Laser module with good material :
    Module is the most expensive part of the laser, our module has a lot copper material inside, and the module case is made of aluminium (bad modules have all aluminium inside and the module case is made of plastic). See photos: Our Module Material
  • Good scanner with real scan rate :
    Our scanner is fast enough for each laser and stated real scan rate (bad lasers have bad scanner but cheat you 50K / 60K scan rate).

* Bad lasers / modules means those very cheap ones from small assembly factories.

(Not able to include everything here, you can contact Jeff Zeng for more details)

We offer 2 years warranty. The warranty period starts from the date of purchase. Products during the warranty period appear artificial damage or failure of performance (due to defective materials or workmanship), you can enjoy free repair or replacement.

We have laser engraving machine to do it easily, please send us your logo artwork in advance, we will do it before assembling. Logo will be one color only, it is the original aluminum material color, it is silver but looks like white. Actually, with the black color of laser housing, you can have two colors white & black via special design.

1. Carton

3W -10W lasers are packed in carton for free, it is light to save shipping cost (if you need flight case or pelicase, extra cost is needed).

2. Flight case

15W & bigger lasers are packed in flight case for free, it is strong to protect the laser (if you need pelicase, extra cost is needed). We have workshop making the flight case on our own in good quality.

3. Pelicase

Extra cost is needed for any lasers, we will quote you price depending on the size of the laser, the bigger the more expensive. It is not so strong as flight case but more convenient for travel, as it has handle & wheels like suitcase.

1. Shipment by courier (DHL, UPS etc.)

Most of our orders are shipped this way. It is the fastest but expensive, suitable for small orders. Tell us your location, we will quote you the shipping cost, the goods will arrive in your office or warehouse in 4 - 6 days.

2. Shipment by air

Cheaper than the courier (DHL, UPS etc.), but you need to pick up the goods at the airport, only suitable for big urgent orders. Just tell us the city of your location, the goods will fly to the airport close to you.

3. Shipment by sea

If you have shipment by sea from China, you can ship our products together, we make delivery within mainland China for free. Also you can ship the lasers alone if you accept the long shipping time.

Video 1 : Internal re-alignment

Video 2 : External re-alignment

FAQ

Is there a minimum order quantity required ?

No, you can order even one piece of any items as a sample.

Yes we ship anywhere worldwide that the couriers (DHL, UPS, Fedex etc.) can reach.

Normally 5 - 7 days, depending on your order quantity and our overall production schedule.

Normally 4 - 6 days for the couriers (DHL, UPS etc.) to ship to different countries.

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