If you need anything else, please contact Jeff Zeng freely for help.
As a 7000m2 factory with 100+ staffs working deeply in the laser industry since 2008, we survive and grow based on good quality, we promise good lasers for each order.
* Bad lasers / modules means those very cheap ones from small assembly factories.
(Not able to include everything here, you can contact Jeff Zeng for more details)
We offer 2 years warranty. The warranty period starts from the date of purchase. Products during the warranty period appear artificial damage or failure of performance (due to defective materials or workmanship), you can enjoy free repair or replacement.
We have laser engraving machine to do it easily, please send us your logo artwork in advance, we will do it before assembling. Logo will be one color only, it is the original aluminum material color, it is silver but looks like white. Actually, with the black color of laser housing, you can have two colors white & black via special design.
3W -10W lasers are packed in carton for free, it is light to save shipping cost (if you need flight case or pelicase, extra cost is needed).
15W & bigger lasers are packed in flight case for free, it is strong to protect the laser (if you need pelicase, extra cost is needed). We have workshop making the flight case on our own in good quality.
Extra cost is needed for any lasers, we will quote you price depending on the size of the laser, the bigger the more expensive. It is not so strong as flight case but more convenient for travel, as it has handle & wheels like suitcase.
Most of our orders are shipped this way. It is the fastest but expensive, suitable for small orders. Tell us your location, we will quote you the shipping cost, the goods will arrive in your office or warehouse in 4 - 6 days.
Cheaper than the courier (DHL, UPS etc.), but you need to pick up the goods at the airport, only suitable for big urgent orders. Just tell us the city of your location, the goods will fly to the airport close to you.
If you have shipment by sea from China, you can ship our products together, we make delivery within mainland China for free. Also you can ship the lasers alone if you accept the long shipping time.
Video 1 : How to replace the FB4 ?
Video 2 : How to replace the scanner ?
Video 3 : How to replace the driver ?
Video 4 : How to replace the RJ45 ports?
Video 5 : How to replace the DMX512 ports ?
Video 6 : How to replace the power supply ?
Video 1 : How to calibrate the X & Y mirror of scanner ?
Video 2 : How to convert FB4 from Chinese to English ?
Video 3 : How to export files from FB4 ?
No, you can order even one piece of any items as a sample.
Yes we ship anywhere worldwide that the couriers (DHL, UPS, Fedex etc.) can reach.
Normally 5 - 7 days, depending on your order quantity and our overall production schedule.
Normally 4 - 6 days for the couriers (DHL, UPS etc.) to ship to different countries.